e-noise.com undertakes to provide its clients with information technology and related services of the very highest quality. Part of this commitment involves demonstrating transparency throughout our business processes and being clear about our standard business practices.

Definitions

'e-noise.com' (our trading name), 'us', 'our', and 'we' refer to e-noise.com Limited; registered in England ; registered office Unit K, 43 White Post Lane, London , E9 5EN , UK .

'Client' or 'you' is any individual or organisation which pays e-noise.com in return for products or services.

'Writing' includes email to a valid e-noise.com e-mail address, or standard post to our office address.

Quotations

e-noise.com will provide a free written quotation for all the work you would like done, including a work & invoice schedule; this is valid for one calendar month from receipt. Time for your feedback will be included in the work schedule. We will also explain how work which becomes necessary beyond the schedule will be charged.

Web design

Once we receive your acceptance of our quotation and standard terms & conditions in writing, we will start the work & invoice schedule specified in the quotation. We undertake to publish the completed work on a testing server for you to inspect on time, provided that feedback time has not exceeded the planned schedule. If you approve, the completed work will be moved to the agreed web address when payment for the final invoice is received.

Web Hosting

e-noise.com undertakes to provide a durable website and email hosting service with 99% uptime. If we do not meet this guarantee during a particular calendar month, the hosting charge for the following period will include the equivalent discount to one month. Invoices for annual payments must also be paid in advance of service. Hosting is subject to size and bandwidth restrictions as agreed in advance.

Refunds

In case, we do not meet standards outlined here, we will offer partial refund on our hosting packages. To obtain a refund, you must notify us 7 working days in advance in writing. We charge a standard rate of £9.99 admin fee when issuing a refund.

Domain Names

Whilst e-noise.com cannot guarantee that a particular domain name will be available, we will search for suitable, available alternatives on request. All clients holding a domain must comply with the terms and conditions of the authority responsible for regulating the respective domain. Nominet UK regulates the .uk top level domain, and their terms and conditions can be obtained from http://www.nic.uk/.

The authorities responsible for regulating domain registrations charge an annual fee to ensure the domain name is retained by the holder and cannot be registered by someone else. Non-payment of the annual fee will result in the domain name being released as available to other users. e-noise.com charges a fee for the registration of the domain name for a period of one or two years. This fee includes the fees to the regulatory authorities.

In all circumstances, the holder of the domain name will be responsible for ensuring renewal fees are paid. e-noise.com will accept no responsibility for the loss of domain names or websites due to a client's failure to pay the required fees. The holder of a domain to be used in any e-noise.com project must ensure that administrative control of the domain is released from any previous web services provider before any work is undertaken.

Search Engine Optimisation

When search engine optimisation is included in the work schedule, e-noise.com will undertake to optimize and promote client websites as effectively as possible. However, we cannot guarantee a high position in search engine results.

Copyright

The copyright for all material provided by the client, such as graphics, photographs, logos and copy, will remain with the client. The client will give e-noise.com the right to publish and use this material for the purpose of website construction. The copyright for all material provided by e-noise.com, such as graphics, photographs and text, will remain the property of e-noise.com until such time as payment has been made in full. e-noise.com will grant the client permission to use this material pending payment. Upon receipt of payment, e-noise.com will transfer copyright to the client.

Clients must obtain permission for e-noise.com to use any material which is copyright of a third party. The client will agree to indemnify and hold harmless e-noise.com from all claims resulting from the client's negligence or failure to obtain permission to use such copyright material.

Payment Terms / Default

Payment in full will be required within 14 days of the date on any invoice issued by e-noise.com. Accounts remaining unpaid after 21 days from the date of the invoice will be deemed to be in default until such time as full payment is received. e-noise.com will at its discretion, disable or remove websites and other files for any client in default of payment. Such disabling or removal of material will not relieve clients of their obligation to pay any outstanding charges. For all accounts in default, e-noise.com reserves the right to charge incremental interest at the rate of 1% per day of the incrementing outstanding balance.

Cheques returned unpaid due to insufficient funds will incur a service charge of £25. If an account remains unpaid after 56 days of the date of the invoice, then e-noise.com will commence legal proceedings to recover the debt. The client will be held liable to all costs incurred by e-noise.com in recovering the debt.

Termination

Termination of any service provided by e-noise.com must be requested in writing with a minimum of 7 days notice. If e-noise.com wishes to terminate a service for any reason we will give 7 days notice of our intention (except breach of UK laws by the website owner).

Legal Restrictions

e-noise.com reserves the right to refuse to host, maintain, or service any website being used in violation of UK laws. e-noise.com reserves the right to remove any such material or website without giving reason or cause. However, the client is ultimately legally responsible for the content of their site.

Terms and Conditions

e-noise.com reserves the right to change the contents of these terms and conditions at any time.

If you have any queries relating to our standard terms and conditions of business, email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it